| rev:text
| - We dined at your restaurant tonight. We dined at your restaurant many times in the past few years. I've dined at your restaurant dozens of times since I was a child, over 30 years or so. Things have gone downhill over the years. It seems as though you slowly raise the prices, and give you less and less items for the money. Yes I get it there is inflation, and you can't continue to give the same thing for the same price. But why are you the only restaurant I can think of, who constantly takes things away, and then charges more to add them back when it used to be included? Maybe you guys just were horrible at the beginning, and gave too much value? No, I don't think that was it. It's just that you are getting greedy. There's no other way to put it.
But on to the dinner. Like many servers, our server clearly has been with your restaurant for many many years. And it shows. Not because she is so experienced, but because she seems to just be like a robot, rushing to take your order, not really hearing what you're saying, and not looking answer any extra questions. She simply want to move on, get the order in, get your food out, not stop by any extra times, get you out, and get the next warm bodies into the seat. What's frustrating is both the owner, & a manager are roaming around the dining room during our dinner, but neither one of them stop to ask him anything was. In fact I didn't even stop and talk to anyone in the dining room, not that I can't say it didn't happen, but I never saw it at all during our visit tonight.
You guys are an iconic restaurant in the valley, so you need to live up to your reputation, but instead you rest on your reputation and take advantage of your customers, many who spend up to $100 a person. I'm not saying you guys are in a good restaurant, I just think you need to remind your staff that the people who are dying in here are out to relax and enjoy the evening, and they should not be rushed through their meal, or be given any kind of attitude, or lack of customer service.
I hope you will stop and think, and remember it's the regulars who really build your business. If you slowly change everything, and disappoint, and don't respect them, you won't have much to show for it in the end now will you? Again, I think there's lots of good things about your restaurant , but I also think customer service is key, and this is not the first time I've not been impressed with it. Your wait staff really needs to be reminded that they're lucky to have this position, and that regulars like us, as well as all customers, deserve better. Unless I see a change, my next visit may be my last.
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