Nearly two hours to get an oil change. I recvd. the completion email quite a bit ago. Service line guy just called me to do an up sale on a bunch of service items. I told him we've been sitting waiting for about two hours for a simple oil change. He says "you've been here two hours?!" He looks at his paperwork and boom, yep two hours. I should have your keys in 10 more min. Annoying to have to wait and then have salesman approach you asking if you want to get a new car. If I wanted a new car, do you think I'd sit here for an oil change for two hours? NO!! Time to figure out where the hold up is in your system. Almost as bad as sitting waiting to buy a car. Lame!!!