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  • Salesman Quote: "Yelpers are NOT our customers." Moving into an older home we needed to do some updating with new windows and doors. I have heard about the quality of Andersen so we decided to set up an appointment for an in home estimate. That was mistake number one. I should have know by the way the initial phone conversation went. They were very particular and pushy about wanting both home owners to be present for the estimate. Luckily we could accommodate but many people cannot. They called over 3 times to verify the appointment time as well as texts. Upon arrival, our salesman Donovan Tuttle came into our home with his dirty shoes still on. Usually when I enter someones home I offer to take off my shoes to be polite and courteous. It didn't help that it was raining that day so wet shoe prints were tracked through our home. After sitting through his demonstration we were told to watch a video on his laptop while he wrote up the bid. The 1980's produced video was just reiterating exactly everything he told us. Yawn. As he was typing up the bid he was talking about reviews telling me not to trust Yelp reviews and Yelpers are not their customers. At this point he didn't even know I used Yelp pretty much everyday. Know your audience. Finally getting to the nitty gritty, he presented his bid for our 2 windows and one patio door. Seriously you want almost $11,000 for that? I told him we needed to talk about it before spending that much. He then proceeded to say the price goes to over 13,000 if we don't sign now. Really? Thank you and good bye. He immediately became rude almost throwing a tantrum because we didn't give him the green light. With his unprofessionalism toward the customer, I wouldn't dream of signing with this company.
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