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| - I've been a member at Golds since 2009 and when I first started using the facility it was new and clean and the staff was courteous, attentive, walked the floor with purpose, kept equipment operational, enforced the rules and generally promoted an atmosphere of safety and professionalism. However, over the years every single one of the aforementioned attributes I mentioned have deteriorated to a level beyond what can be defined as simply unacceptable. By far, the worst of all are the basic issues of safety and hygiene. I don't have the time to sit here and write down all the times I've found equipment broken and unserviceable but I will point out a few recent items just to validate my post. About 4 weeks ago I went to use a plyo step up box and when I went to step the whole top turned over 90 degrees, luckily I moved quick enough that it didn't twist my knee. I then turned it over and there was only 1 of the 4 mount bolts remaining and even that one wasn't secured. So I took it to one of the Gold's employees who put it in the back room and told me they had to have a maintenance specialist fix it...it was 3 bolts with three washers and 3 nuts, my daughter could have fixed it on the spot but instead it was out of service for nearly 2 weeks, I leave it you to judge whether or not that is acceptable. Then about 2 weeks ago I was using the incline cable press and noticed that it was binding so I stopped and inspected the equipment. Thank God I did because there were Literally 3 strands left on the cable that has roughly 30 strands and it was on the side of my body that I'm rehabbing a surgically repaired shoulder! I could list countless other items I've found like dumbbells falling apart, cracked pulleys, straps severely abraded and cardio equipment so broke down that it should be decommissioned and other equipment on the cusp of complete mechanical failure. The point is that these discrepancies did Not occur over night and just a little bit of proactive, preventative maintenance inspections would have Easily found these issues before they became latent safety issues. However, that would require that the personnel responsible for this task were trained to inspect items that generally fail and that they Cared to either follow up on those who are tasked with this job or they could just take the initiative and do it themselves. I know it's not for lack of time because I always see the same people talking and joking at the counter in the back rooms and mgmt. says and does nothing. So my take away from all this is that the leadership at Gold's not only doesn't care about their customers, especially their tenured, responsible, courteous customers but they don't care about their safety as well. I won't even get into the hygiene issues regarding the absolutely filthy hot tub, pool and sauna because that's devolved so badly I just don't even use them anymore. What's worse is that annual paying members are charged a pretty hefty maintenance fee, so where does all that money go? I'm told that corporate is pumping a lot of money into fixing the gym up and bringing in a bunch of new equipment but that line is getting very old and even if it does get replaced everything will just get neglected and decommissioned again because leadership doesn't care so the staff doesn't care and unfortunately a lot of members don't care and abuse the equipment setting up the next person for an injury or a surprise if they're lucky. I'm with many other people on this site, as soon as the LVAC opens on the 215, I am out regardless of cancellation fees or having to call corporate multiple times to stop charging my card because as a paying, rule following, patient customer, I deserve better and I gave many polite, fair warnings.
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