Quick service, pretty clean, staff was nice. Not crowded at all @ 6:30p on a Monday. Better looking than other Jack locations we've been to in the CLT & was easily accessible via wheelchair for my hubby! We tried the Bourbon BBQ Steak sandwiches -- pretty good, pretty greasy too!
Update: right after I wrote the review last night, more traffic started coming in. We quickly became the minority by a landslide, and not able to understand anything anyone else was saying. I thought we time-warped somehow to South of the US border, but we were still in Charlotte. The cashier at the counter became completely TOO LOUD, carrying on loud, Spanish conversations with some of the patrons. Most likely better enjoyed via the drive-thru or with earbuds/music.