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| - NEVER AGAIN!
We had heard the BBQ here was pretty good. So my husband and I, along with several of our friends thought we would come check out the place. OMG, what a huge mistake we made choosing to have dinner at Ellis Island BBQ! The food here could only be discribed as mediocre at best. Sadly, the food was about as good as it got at this BBQ joint. Almost immediately after our party was seated, we came to realize that Ellis Island BBQ was staffed by what can only be discribed as absolutely the worst, most pathetic group of individuals hired to run a restaurant in the city of Las Vegas. Our dining experience started with us being waited on by a waiter in a crappy mood & apparently having a really bad day. He was accompanied by a manager who looked absolutely miserable, and could have cared less about the issues we were having with his employee and the food we were served. His actions and body language spoke volumes... I don't know about anyone else, but when the so called manager rolls his eyes, crosses his arms, is steadily tapping his foot and then lets out a big old sigh after we finish speaking with him, I get the feeling that myself and the group I was with were not valued as customers. Hopefully, someone, anyone who has any REAL authority over the employees of Ellis Island BBQ will see this review. I would suggest that they send in undercover or mystery diners so they can get an idea of what is going on in this restaurant. Personally, I would let the entire crew go, starting with the manager. Then get a fresh, new staff with a fresh new attitude in there to treat your clientele as they expect and deserve to be treated.
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