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  • Service can make or break a new restaurant. Went to Bread and Butter again this week and it was chaos. It really seems like they need to work out a cohesive system of ordering and processing it down the line from order taker - kitchen - server. My mom and I got there around 9:15 and the bakery case was half empty. After picking up a different root beer to try this time we ordered. I ordered what my bf had the last time. A country ham and egg waffle with bechamel sauce. My mom ordered the Artisan bagel sandwich. When the counter lady asked her bacon or sausage she said bacon if you can make it really crispy. The lady said, "Sure, no problem!" She then informed me it might be a little while for our orders cause they were having a problem in the kitchen. My mom also ordered a latte as she had not had her usual morning coffee yet. We sat and sampled the bread and jam since it might be a while for our food. I looked around and several mental notes came to my mind. I thought it was very strange that my mom had not got her coffee first, there was only a sous chef cooking and all of the servers seemed to be wandering around in a state of befuddlement. The young lady who took our order came over and asked if I would like something else since there was no bechamel sauce. I told her it would be fine if they substituted the country gravy from an other item that was on the menu. She said they had no flour to make the gravy. What? A bakery that does not have any flour? So I told her the sandwich without the bechamel would be fine. (My mom had to be smart and tell me I didn't need bechamel anyway ... ) Some time later they bring us our entrees. Still no latte in evidence. My mom's bacon was floppy and if I really looked at, it seemed woefully undercooked. We flagged down a server and communicated this to her and asked about the coffee. She promised to bring us a plate of cooked bacon and that the coffee would come out next. I must mention that the sourdough bagel was very tasty. Quite a few minutes later the latte came. They seriously need a barista. I think one of the "musts" for a breakfast place is good coffee. This was not. And then, as we had decided to leave, the bacon came. To reiterate what I said at the beginning of my review. Service can make or break a new restaurant. The food here is very good but it can be eclipsed by wrong orders, disorganized waitstaff and indeterminate waiting.
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