The menu and food here was great! The service, was horrible! I think for a sandwich shop downtown, you should be able to work quickly, be friendly, not get flustered however; the staff the day I went in had none of those things going for them. And worse, were very un-apologetic for being so! I repeated my order (a simple turkey sandwich) to 3 different people and 4 times total. As I repeated it a 2nd time to the 3rd person, she said "Ok, I got it!" when I repeated it louder than the first time I told her. (My fault apparently) Then we waited for them to figure out who had what sandwich, one came out before the other (my friend's) The whole situation was way too frustrating. But unfortunately, I loved my food so I will most likely go back and hope for a better experience!