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| - I eat sushi regularly and at various sushi bars both in the Akron/Cleveland area and in other cities and states where I have visited, and I know good, fresh sushi when I eat it. Sushi Rock gave me neither. The evening started on a sour note when, despite the fact that we had made reservations, we had to wait quite a long time for a table. When we were finally seated, we were sat at a table that was not set or ready for customers. We waited almost 20 minutes with no silverware, napkins, or drinks and had still not seen a server. I managed to get the attention of the hostess, and she brought glasses of water and silverware to our table. but we waited an additional 10 minutes before our server even came to take our order. We ordered an appetizer, which was quite good, and despite the fact that we were irritated at the long wait, we thought that perhaps the experience was going to be more positive now. We ordered the surf and turf roll which was a happy 28 dollars, and another less expensive roll, I don't remember which one, but it was in the 18 to 20 dollar range. and we waited. And waited. And waited some more. Another half hour went by before our server returned with our sushi rolls. My friend and I took a piece from the surf and turf roll which was only 5 pieces to begin with. We were very disappointed that for 28 dollars we got 5 pieces of sushi, but we thought if it was fantastic maybe it was worth it. It was not fantastic. In fact, it was some of the worst sushi I have ever put in my mouth. The seaweed part was definitely stale, as was the rice, and the filet mignon, which was supposed to be hot and medium rare, was instead cold , overcooked, and tasted more like grocery- store- deli variety roast beef lunch meat. Rice in the second roll was stale as well and it tasted "off" like the fish was starting to go bad. When the server had not returned to check on us after 15 minutes, I again flagged down the hostess and told her that we were unhappy with our rolls. She disappeared in the back and after another 10 minutes our server finally came to the table. I explained to him thar the sushi rolls were both bad, that they tasted stale, that the fish in the one roll tasted very fishy as if it were starting to go bad. His response was simply to express amazement that we would question the quality of the sushi and he tried to assure me that it was all fresh, had just been made, and that we really ought to try it again. I assured him in turn that he was wrong on all counts, and that when he had a dissatisfied customer, the proper response was, "I'm sorry ma'am, what can I do to make it right?" not "You're wrong, try again." He finally relented and said he would speak with the manager. He asked if we wanted to wait for another set of rolls or to order something else, and I told him no and asked him to please take the sushi rolls off the bill, we would not be staying. We got flack about that as well. He tried to explain to me that they did not take things off the bill, that their policy was to replace it with something else. I explained to him that we did not I want to eat anything else because our experience thus far had been so poor. He eventually came back with our bill and had had the manager remove the rolls from the bill, but the manager himself never came to the table to speak with us, to apologize for either the bad food or bad service. It was now almost 9:30 in the evening, and we had yet to have dinner. We ended up driving across town to the Peppermint Cafe, which was actually quite good, and I would highly recommend. Although the hostess at Sushi Rock apologized profusely as we left, we have no plans to return. There are many other sushi places in Akron and Cleveland that trump Sushi Rock in every category, except the previously unmentioned loud and annoying music pumping from the bar area that made comfortable conversation an impossibility, and I would recommend almost any of them over this restaurant. Perhaps if you are young, at Sushi Rock to deafen yourself and deaden your tastebuds so they do not NOTICE the poor-quality food, Sushi Rock is fine. But if you are a grown-up who wants a sushi experience with high quality food and a place to have good conversation with your dining mates, try Sakura in Montrose instead. They are superior in every way. Do not waste your time and money at Sushi Rock!
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