So this is an update to my previous review based on my interaction with management.
I've never had an owner/manager address me so thoroughly and respectfully as the owner/partner of this particular franchise. After seeing my review he explained to me of the staffing problems they were facing in the restaurant at the time that my original review occurred. It all made perfect sense in hindsight and to hear such concern and honesty from an owner was refreshing to say the least.
I was reimbursed for the Pizza and I look forward to more "pizza and movie nights" with the roommates.
Bottom line, I probably shouldn't of been so harsh on a short staffed locally owned pizza franchise because of cold food. I guess it's kinda funny but I will definitely be ordering again!