Extremely frustrated with our experience with this company. We ordered our gate through Lowe's. Filled out all necessary paperwork, etc. When our gate was done - it was wrong. We ordered a center-mount lockbox and the gate came in with a latch. My husband and the Lowe's guy looked at the paperwork and - sure enough - Great Gates did our order incorrectly. When Lowe's called GG to ask what had happened and to re-order our gate, GG claimed they "lost the paperwork". Seriously?? Ya think maybe CALLING THE CUSTOMER WHO IS PAYING HUNDREDS OF DOLLARS FOR SOMETHING would be a good start? Back to the drawing board. More than a month and a half later, my husband stops into Lowe's to inquire about our gate and the Lowes associate claimed he did not have record that it had been delivered. He went into the back and - guess what - our gate was there with NO PAPERWORK ATTACHED. It had sat there for a week or two!! What's worse was - THE GATE WAS WRONG AGAIN!!! Great Gates put a lockbox on it but it was IN THE WRONG PLACE!!! Despite filling out paperwork TWICE and the Lowe's associate AND my husband going over the entire order IN DETAIL OVER THE PHONE - GREAT GATES GOT THE ORDER WRONG AGAIN!!! It's now been THREE MONTHS since we ordered our SIX HUNDRED DOLLAR GATE and we STILL DO NOT HAVE OUR CORRECT GATE.
I do not recommend this company AT ALL. According to the Lowe's associate, we aren't the only unhappy customer. Associates have been telling store senior management that this is not a good representation of Lowe's core values and they do not like this vendor at all.
*** update It was not even 9am when both my husband and i received calls from the production manager at Whiting/Great Gates. He is coming to our house today for personal attention. I am very pleased with their response thus far and look forward to finally having our gate. Will update later.