Costco tire shop always pulls through on price but the lack of service makes me question continuing to buy from there. There was only ever one person at the desk and they would leave for up to 15+ minutes sometimes looking for a tire. There was always a line with about 6-8 people and never anyone at the counter. I bought my tires online and I called in for them to tell me they don't do appointments but just come in. This is what I did and after standing in line for about 45 minutes I finally talked to the one person at the desk who told me they do in fact take appointments but because I didn't have one, I now had to wait 4hrs to get my car in. This is the closet Costco to me and it's about an hour away so I couldn't leave and come back. I waited for about 5 1/2 hours in total just to have my tires put on. It's also funny to note that any tire shop employee that came out by the counter avoided every customer like the plague. No eye contact, no salutation, and almost running so no one could ask them for help because the one person at the counter was not cutting it. It was a very long process to say the least.