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| - I made an appointment here for highlights, and specified on my appointment sheet that I wanted to discuss pricing prior to any services. My colorist, LaShonda, told me that it would be $83 for my highlights to be done, which was fine. It was around the price point that I was expecting and budgeted for.
Later on, LaShonda told me she was going to leave a conditioner in my hair and that I could wash it out later that night or the next day. I said, sure. Then she went on to tell me, in passing (while my head was under water), that she was going to put some sort of gloss on my hair, too. Never mentioned pricing for these services, or asked me if I wanted them. She just did them, and told me what she was doing.
I finished and went to ring up and it was $140! Almost DOUBLE what I was told I would pay. LaShonda scammed me into buying over $70 worth of treatments that I never consented to, and if I had known the price, I would have STRONGLY objected. I'm a college student and on a budget, I can't afford to spent $140 on my hair.
Not to mention, my highlights turned out BRIGHT ORANGE and chunky. Awful color, awful customer service. I won't be back.
UPDATE: I contacted customer service/a manager, they basically told me that I'm a liar. Do not reccommend this salon at all.
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