I've been there a couple times and my favourite is their Earl Grey ice cream. However, I brought my friend there because she's never had it and it was a huge disappointment.
We ordered the Chicken and Waffles, which is essentially popcorn chicken and waffles. I love popcorn chicken, BUT when it came the chicken was over fried, it seemed like leftover popcorn chicken that they refried. It was also really hard to cut and bite. We informed the girl who was working and she apologized and brought us another serving of chicken. It was just as bad as the first batch, minus 1 or 2 pieces that were somewhat edible, but still not really.
The young girl that worked there was really sweet, but unfortunately I just couldn't understand/hear anything she said. If it wasn't for having been there before then I would've been really lost.