This was my first experience in a bus. I took a trip from Columbus OH, to Philadelphia. Overall it was ok. Yes, the employees look like they haven't sleep in days, but there was this one guy that was very helpful. I believe that if you have manners when asking, you'll get good results. Just sometimes people forget the simple words.
Please, thank you, have a nice trip... etc. but as long as you do it. It's their choice to be rude. And that's on them. I would travel again. Sometimes airline people could be the same, or worse.