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| - This place has stepped it up so much. It's,
like, not even the restaurant I used to think it was.
The first time I came here, the service was so poor that I never wanted to come back. Well, I ended up coming back anyway like a year or two later ONLY because I remembered that even though their service was poor, at least the fish was fresh. I got food to go this time so I wouldn't have to deal with their crappy service for very long. To my surprise, the hostess was extremely friendly, as was the owner/manager (male) and I only waited about 15 minutes. The food was delicious and they took extra care in packaging it so that everything traveled well. You don't get that a lot when you order food to-go! I noticed during this visit that they started doing AYCE (they didn't the first time I'd been here) and since the service was nothing like it was that first time, I decided I'd try dining in again sometime.
And so I did a few weeks later. I came through with my sister, husband and two kids. We got the AYCE (I think it was like $26 per person for dinner). The menu was HUGE, the variety was excellent. In addition to the large assortment of sushi rolls we Yelpers have come to expect at AYCE joints in Las Vegas, the menu also has a ton of appetizers and even smaller portions of some of the entrees. The service was quick, friendly, and the food was fresh and delicious. We brought my 2-year-old son with us and they said we'd have to pay full price if we wanted to share our food with him. Understandable, but he would never eat close to $26 of sushi so we ordered him a children's entree. Ummm... Did I say children's entree? That's what they call it, but this was a huge bento box with golden chicken katsu, crispy gyoza, spring mix salad, steamed rice, and hot miso soup. I could've eaten it for dinner and been satisfied! It was a super good value. I can't believe they give so much food for the price of a children's entree! Anyway, none of the servers ever rushed us or acted inconvenienced when we ordered more food (I'm looking at you, Sushi Tachi). Everyone at Kaizen was just genuinely nice and accommodating from beginning to end.
Just to make sure this wasn't all a fluke (I was still skeptical because my first experience was that bad), I came back with my husband for lunch on a random weekday. We didn't get the AYCE this time, but they had a lunch special that was something like 2 sushi rolls and a salad for $10 or $11 (don't quote me on that). Yadda-yadda, the food and service were a hit again.
So I'm sold. Kaizen is wonderful and I'm SO HAPPY that it exists because there aren't many choices on the north side of town.
TL;DR: Kaizen used to suck but now everything about it is so awesome that it doesn't even matter that it used to suck.
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