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| - Tonight I went thru the drive thru at the Deer Valley & 83rd location. When trying to place my order, the intercom speaker made it next to impossible to give my order. The person on the other end and I were having a very difficult time communicating. She kept saying she could not hear me, and I could not hear her.
When I pulled up to receive my order, I mentioned it to the nice young man delivering my order, that they needed to get the intercom fixed. He then volunteered that a lot of people complain about it, but nothing seems to get done to fix it. I asked for a phone number to where a customer could call, he went back into the store, and came back about 4-5 minutes later, which seemed like an eterity, to explain there was no phone number available to give me, to which I call BS.
I asked for the managers name of the store, he replied "Brandon". I mentioned i would be going home to find that number
I went home, tried in vain to find a place online where I could contact Sonic, finally found a customer service number, only to find it was only available during normal business hours. Searched further and found another number, to which I got a call center rep that took my contact info.
This is the 1st time in 2 years I've been to Sonic, and due to quality of the food at my last visit 2 years ago, have not returned. Boiled hot dogs....not my idea of good food. My wife wanted one of their "Slushies" tonight, that was the reason for my visit.
NEVER again. And I will tell 10 friends.
-Dave
206-650-8304
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