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| - This review is based on the early-morning visits I've had this year.
Being a grad student, I usually stumble onto campus around 11am and leave about 10-12 hours later, and I get great reliable service at this location. However, this location has proven to have awful early-morning service, which I find especially unforgivable in a coffee shop.
If people are going to expect fast efficient friendly service at any time in particular, it will be in the morning, in a coffee shop.
Each time I've arrived at 8:30am, this store either has too few baristas, and/or the baristas that are on staff move at a snail's pace. Nobody wants to see a lineup of 10 people with one barista standing there with her hand on her hip, and the other struggling to find the buttons on the cash register at 8 in the morning.
I've also arrived when they were training newbies on the register. Why train staff at 8am? Train them at 8pm, when no one is in a rush.
One barista didn't rinse my mug, and had to dump out the coffee and try again.
I just don't understand why a store with so many excellent staff would choose its crappiest staff to work the critical shift.
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