I booked ODS as part of a package with our airfare & hotel. I will not make that mistake again. The directions for of where to meet them were minimal & I had to call to find out where to meet them. It was about a 5 minute wait & o course they pulled up far away from where the operator told us. The driver was very friendly. The tripe to the note was uneventful, but our driver said he would not pull all the way up to the hotel and dropped us off a block away. We had to schlep our luggage the rest or the way. For the return I caale 48 hours ahead of time and told us to be at the main entrance of the hotel which is all the way on the other side of the tower we were staying in. Day of, the driver is no where to be found. Again I call & the operator tells me where we are is not the spot they pick up from. We needed to be back where they originally dropped us of. After minutes of arguing, the operator agrees to call the driver and have them pick us up at the main entrance. The valet guys of the hotel were great and they loaded our luggage, not the driver. The driver asked which airline, but dropped us off at the wrong spot. We had to walk about a block to get to our airline. I will never use ODS again.