Customer service is absolutely horrible! Expect delays even when you have an appointment. I walked in when the store was empty and it took 20 minutes for them to assist, they did not acknowledge me for 20+ minutes even after requesting help. They were rude and certainly did not care about customers. I finally found a great dress and got help trying it out.. it was beautiful and it fit just right. However, with such poor customer service it feels wrong giving them any business and I will need to look for that model elsewhere, even if I need to pay extra for the customer service. Yes, customer service goes a long way!