My husband and I frequent this location a couple of times a week and very, very rarely do our drinks not taste up to par. We visited a Starbucks in another and town and both laughed at how critical we were of it. We're a little spoiled by this location! :)
The drive-thru, as others have mentioned, fills up fast! But they do a good job pushing everyone through and still delivering yummy treats and drinks. Drinks have always been hot for us; no melted whipped cream or 3/4 full cups here.
The rare times that it has taken a little long to get our order, we have received coupons for free drinks...nice!
Keep it up Fitchburg! See ya soon:)