Worst experience with traveling I've ever had. I had booked a ticket from MTL to NYC days in advance with train tickets, show tickets and hotel rooms all booked after my bus ticket was bought. I get to the bus station with all my luggage to learn that the bus was not delayed but CANCELLED with no prior warning. I did not receive a text or call or email to inform me of the cancellation. Then when I proceeded to request for a refund, the gate agent kept directing me to the website which is just absolute shit. I'm on a student budget and have lost a lot of money on my just the ticket but everything else that was lined up based on me getting to NYC. I have emailed them multiple times regarding a refund and haven't heard anything back. When I called, I was put on hold for almost 40 minutes just to be hung up on. Never ever am I going to use their service. I recommend Amtrak as the best alternative for transportation to NY.