| rev:text
| - I purposefully waited until the end of my 10 week training period to write this review for two reasons. Firstly, I hoped that maybe they would somehow begin to try to clean up their act a bit. Maybe upper management would swoop in and get the store back on track. Something. Secondly, I think the staff would be the kind to make me think twice about giving feedback.
I went about five times a week for 10 weeks out of pure convenience. There really aren't a whole lot of options for coffee in the area, and it's the only sbux for a few miles.
I know I have certain expectations when it comes to any and all Starbucks. The brand itself has well-known standards. Quick, friendly, accurate (except for name-spelling, of course), and clean. Nine times out of ten, I'm impressed with the level of cleanliness and attention to detail behind the counter. This is not the case at this location, by any means.
Quick? Nope. I love the app, with the order function. The app tells you, normally, that it'll be 4-7 minutes at any other location. This one regularly says 7-10 minutes. Okay, maybe it's a busy location. The drive thru usually has a half dozen cars at most times of the day, true, but the lobby...? Not so much. Sometimes, all the tables and lounge chairs are taken. Sometimes. Even with the 10 minute expectation, I regularly wait an additional 5-10 minutes. There are even times when I don't use the app, in hopes that they will pay attention to my order if I order it in-store, and they still take a ridiculously long time making any drinks.
On a side note, their location will tell you that they are out of a product on the app, but you see people ordering it in the store. I brought it to the attention of the manager twice, and she couldn't figure it out. It went unresolved. For 10 weeks.
Friendly. Sometimes, a new face would be smiling and seem happy to be there. It doesn't take long for the new hires to adopt the surly, impatient attitude of the staff there. One thing is that the manager always seems to be present. Standing against the counter, behind the pastry case, gossiping with her staff. I've never seen her actually handle a guest outside of a complaint (and there seems to be many there, daily), nor have I seen her make a drink (even when there are cups lined up at the espresso machines with no employee actually making any drinks - and hat happens often), or anything else that would suggest that she knows how to work in a cafe.
Accurate? Ask them to make a Toasted Coconut Cold Brew. That is, if they actually have Cold Brew. They run out of many products regularly. I love waking in after ordering ahead to find my empty cup sitting on the counter and I have to wait five minutes to be acknowledged. Really, I love it. It's the best.
Clean. Now this one really chaps my hide. Yeah, I said it. This location is disgusting. The spilled coffee stains all over the counter that have obviously been sitting there awhile because it's starting to congeal is a regular guest star at the pick up counter. The self-serve are is always a disaster area, littered with trash, spilled milk and cream, sugar packet emptied all over the counter, and the trash over-flowing, even when it's slow. Their work area is cluttered and in serious need of deep cleaning action. I wonder how long since it's been since their last health inspection.
In short (lol), this place is in serious need of help. Their management staff clearly doesn't have it together. The staff morale, alone, can tell you that. They're lucky that they have the brand backing them, because they wouldn't be drawing any return business on their own. I'm so happy that I won't be going there again.
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