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  • I booked into this hotel for June 22-24, 2016. First time in Montreal Canada and does not speak French. But I am sure lots of people do speak English as well specially the once working in Customer Service if I have questions. June 20, 2016 12:50am (US) 3:50am (Canada) I called to ask a few question. Followed instruction on the phone and pressed 2 for operator/front desk then a GUY answered: AGENT: This is the front desk ME: Hi how are you. I am sorry I can only speak Englsih (wd to the highest level politeness). AGENT: I just said this is the front desk didn't I? ME: (shocked) Oh wow! Is that how you talk to your hotel guests??? AGENT: hold on...............(music playing meaning i was put on hold :) after 5 minutes I hanged up and called again and same person answered. AGENT: Front desk ME: Hi again. I was the guest you just talked to few minutes ago. You put me on hold and never came back? May I know your name please? AGENT: Why should I give you my name?! I don't wanna give you my name!? ME: Well I am a guest that's gonna be staying there on the 22nd and i wanna know who I'm speaking to right now. AGENT: No! I don't wanna tell you my name, I don't need to and I am not going to!!! and HANGED UP!!!! Called HOTELS.COM, reported and cancelled. I would rather sleep at the airport benches or park. Seriously????!!!! I didn't mind the negative review about the hotel since I am just gonna pick up my daughter and have a place to sleep at for a couple of nights. Location is what I was after of. But with the rudeness of that guy who was on duty that time? Unbelievable. WOW!!!! Paging Mr. Manager, are you keeping this guy who was on duty on June 20, 2016 at 12:50am (US) wich was 3:50 am (Canada)???
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