I've been doing my facials here for several years. It was good a couple years ago. However, the service is getting worst every time I come. They are never on time. My appointment was at 4:30 and I arrived on time. I waited...and waited..and waited in the room but no one came. I went to the front desk at 4:45 to inquire and the lady told me it will be soon. So i went back in the room to wait again... Still no one came. At 4:55 I saw the same lady who told me "it will be soon" pass by the room so i opened the door and called her but she ignored me and walked away! So i followed her out to the front desk to ask again! Of course, she said "it will be soon". It was 5:00 already! I waited a full 30 minutes. I had to be elsewhere at 6:00 so I told them to cancel the appointment. Wasted my time going there, wasted my time waiting for nothing!
Also, do not expect this to be a peaceful and quiet spa. You can clearly hear the conversations of people in the next room or in the hall. Sometimes you can even hear the boss yelling at her employees!
After I use up package, I FOR SURE will not return. Highly DO NOT recommend anyone to come here. They are not particularly cheap. For a similar price, you can get a much better service and environment elsewhere.