rev:text
| - Since my first review I have come to LOVE this place. They always have everything, great coffee and tea and friendly staff.
Why I am changing my tune is because they helped me out when they did not have to.
Trying to place an order early one morning for myself and my work team. 4 drinks and select bagels. Get the order in and low and behold when I move to the other register to pay, my wallet is gone. It had already been a rough morning as my car would not start and my hair would not cooperate.
What changed my day around was my experience at this store. At first they were going to give me one coffee for free as I was frantically looking in my purse for loose cash. Then before they could say anything more, I ran out of the store to look for the spare cash I keep in my car. After flying in and out of there like a mad woman, so relived I had found cash, my entire order was ready. Before I could explain that I had money in the car, the manager and team walked around and handed me my bagels and all my drinks. The lovely manager explains that he had already started the order before I realized my wallet was not in my purse. Although I insisted I pay he says, "Miss, we all have days like this and I couldn't let you leave without your coffee. Its on the house."
THAT does not happen. In a world of me, me, me this man just helped another human being out. It was that simple. He had nothing to gain, other than my respect, his team's respect and the 10 other customers in the store's respect. Why I choose this one for my morning breakfast and coffee and tea is because I want to give my business where by business is appreciated, but also where the mentality is that customers come first and helping people with kind heart is a priority.
|