| rev:text
| - I tried to make a reservation for a large party three days in advance, the gal that answered the phone was very polite and told me Oregano's doesn't accept reservations. Yet, she assured me that I would be able to get a table for 11 people at 5:45 with an approx 20 minute wait. Surprised, I asked her if she was sure, she yet again assured me that it would be no problem. Being new to the area and excited to try new restaurants to add to my stomping grounds, my only choice was to trust the employee.
I called again on Saturday, thinking certainly Oregano's must take a call ahead for a large party. Yet again, I was told 20-25 min wait, "even in the dinner rush", would be no problem.
My party of 11, including my 94 year old grandmother, arrived happy and hungry at 5:30, anticipating the 20-25min wait I was promised. To my surprise, the hostess looked up at me and said "Awe I'm sorry, it'll be an hour and 45 minute wait. But don't worry, it goes by quick!" I explained that I called TWICE, to which she replied to the effect of, "sorry its just our policy to not take reservations and accept our customers as they come". When I tried to tell her of my great grandmother who didn't even have a seat to wait in, the hostess said "I'm sure one will become available shortly" and shrugged her shoulders. Yes, you read that correctly, SHE SHRUGGED HER SHOULDERS. I am happy to know that that young girl will never be responsible for taking care of me when I am elderly.
I quickly decided this is not the place for us, no matter how good I am told the food is, I can not let my 94 year old GG stand for AN HOUR AND 45 MINUTES.
We loaded up our crew, drove down the street to Casanova's Brother's Pizza. That place is DELICIOUS! I showed up was told a 15 minute wait, even though the place was packed, and my party was sat within 10 minutes. Look at that, a place that doesn't lie to their customers, this seems to be a dying breed. The waiter was polite, and even held the chair out for my great grandmother. If you're still reading, try out that pizza its great!
The next day, Sunday I emailed the Oregano's customer service line, then found a number and called just to be sure to get a response.
Monday - nothing.
Tuesday - nothing.
Today, Wednesday - I waited until after 4pm to give the phone number a call.
To my surprise, someone was there and working, I was shocked because it doesn't seem that she knows how to pick up a phone and dial my phone number. I explained my story only to receive the same response I got from the rude hostess. "I'm sorry we just don't accept reservations, even if it means loosing large parties". I thought surely this customer service representative would show some concern when I mentioned my great grandmother, yet she seems to be busy with another project, as the sound of her voice was in and out as if she was stretching away from the phone. Now, she did say she would take up this issue with the locations manager. I for some reason (eye roll) have no trust in these employees, especially since I was given a copy and paste response.
Maybe I'm just old school but I believe in REAL customer service. I have been known to call my customers on their birthdays and send a congratulations letter when someone marries. I'm not sure where the American customer service field is headed but I truly hope Oregano's is not leading the pack.
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