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| - I have been using this PO for 20+ years and I have a PO box here. Ergo, I know what I'm talking about.
This is a typical post office - run down, dirty, weird smell, poorly lit, and staffed by people who are not trained to give a crap about the customers' needs. Most of the employees are well groomed but they are also rude and totally indifferent. And when they make a mistake, the blame immediately shifts to the customer. When it comes to negotiating customer issues, the clerks typically explain that they're far too busy to be bothered. When the supervisor steps in, he/she most frequently employs the strategy of a blank stare and a shrug of the shoulders.
This PO location perpetuates every stereotype of postal workers. And, no, I have never seen a postal worker as happy as the ones on the commercials. Here are the adjectives I use to describe the personnel at this PO:
Incompetent
Surly
Rude
Indifferent
Slow
Detached
Discourteous
Unresourceful
Brusk
Complacent
Whenever you can, use the APC machine in the lobby when it's not out of order because dealing with the counter personnel will likely tick you off.
But, my PO box is at this location and I really hate the idea of changing the mailing addresses for my businesses, so I'll continue to subject myself to the abuses of the personnel here. I could name the individuals who are most lacking in any semblance of customer service skills, but embarrassing them won't make them any better at their jobs. (Did you hear that Gloria Randle?)
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