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| - I hate focusing on the negative and remembering the low points of the vacation, but the people has the right to know! So here's what I think of Aria:
Check in - slow but expected and understandable - 30min
Room gorgeous - tasteful and modern. The alarm clock, curtains, lights, TV and music were all controlled by an iPad type device beside the bed. You are supposively able to check out with this pad as well, but the servies were down while we were there so we couldn't try it out.
Housekeeping - poor, Upon check in, was hoping to lay down and rest, however there was a big white starchy stain on the comforter, stain was dead center in plain sight. Disgusted, called Front desk to remove that and left to play a few games. Came back, bed was remade but the same stain was still there. Called again and had it redone. We went to buy a few beers before returning to the room experience.
Service - poor, there is no bottle opener in the room, so I called to have one brought up. Great. Next day, room service removed the bottle opener, not sure why as I clearly had a few more beers on the counter. Call for a new one. 20min pass, called back and room service said no record of one being requested. 10min later the bottle opener arrives. 40 min later, another knock on the door and a second bottle opener is delivered
In room dining service - poor, I preemptively ordered a fruit platter and chocolate covered strawberries to surprise my parents in another room. 2 weeks before our flight into vegas I called back to confirm that everyone was set up. I was told there is no record of my order. So, I reordered. Upon arrival, there was nothing in my parent's room. 2 hours later the fruit platter and strawberries were delivered, but to MY room. Went to the concierge to complain but she was not helpful. Called front desk from my room to have this delivered to my parents room instead, in spite of ruining the surprise.
Checkout - good, did it on the phone.
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