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| - Don't be fooled by the pretty Red Barn! We boarded our 2 dogs there twice. Everything seemed to go well the first time, from what we could see. The staff is very protective of what you can see and they check the dogs in and get the owners out in a hurry! I had questions and asked to see the back yard, where the dogs would play and she said "no, the owner doesn't allow that, but you can go on our website and see our photos that we posted" . I asked if I could at least see where they would sleep and she did allow me to view the small kennels.
The second time our dogs stayed I was horrified by what happened. It was a late November stay, for a week, over thanksgiving. when we picked them up, they were both wet and shivering. Within minutes I noticed my older dog looked ill and thin. Over the next few days He got worse, wouldn't leave our laundry room, and became very lethargic. After 2 trips to the vet, he was diagnosed with a virus and kennel cough. He had also lost 9 lbs. It was heartbreaking to see him like this, after I put my confidence in the staff at Big Reds to take great care of our dogs, as well as make sure that all the dogs records were up to date with shots, to prevent spreading illness.
I called and spoke to Blaire (the owner) with my concerns. She was extremely rude and defensive. I really felt like she would want to know our experience, since they are a new facility and need local -repeat business, to do well. Blaire said that my older dog was terrified of the big blower they used after baths and that was the reason he was shaking.
She refused let me ask questions and complete a sentence, before cutting me off. She loudly stated that if I'm so unhappy, then I should take my business somewhere else!! Then she hung the phone up! I was appalled by the owners unprofessional behavior and deeply hurt that my older dog was mistreated, and infected with the kennel cough virus.
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