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  • Wow! I used to go to this location often. I had thought the customer service had improved over the years (not as snobby, ignoring your presence, the look over!). Well it appears customer service has gone down again. Not sure if senior management has changed and it is not a priority?? Recent visit - no one saying hello, asking for help. In the Theory section - at least three girls talking - nothing, no acknowledgement. Well when I finally reached the jeans section - finally got a hello. Cosmetics section - looking at make-up for a brand that is not widely available. Seriously a bunch of girls just chatting and not asking if I need help (at a make-up counter!!). I swatched myself and though I wanted to buy something that is hard to find - I didn't want to give Holts my business. I was not dressed in my suit that day or had done my hair. I was running errands, gym etc. - boy was I meant to feel worthless here. Had I got good service probably would have picked up new work pants from Theory (a favourite brand of mine) and that make-up product. Can't wait till Nordstrom hits Toronto and online shopping for hard to find with just be my best friend again. Theory is also available at the Bay!
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