This is why Yelp should never be your sole resource when deciding on any particular service. The non-sense about the "rude" or "bad" service at Caprice is just that... non-sense!
I heard about this place from a number of friends and finally decided to give it a try because their hair always looked amazing and my old salon/stylist raised already expensive prices for the "meh" colour I used to get there. Irina was highly professional, super-friendly and just a pleasant person to deal with. I've also met Marina (Owner) - she is definitely FAR from "pretentious". She talked to everyone in the salon to ensure everything is going smoothly.
My highlights turned out just how I've always wanted them to for LITERALLY almost half the price that I am used to pay at my fancy old downtown salon. I used to sit at my old salon for 3.5 almost 4 hours to get full head of highlights, cut and style. I was in and out in 2.5 hours with beautiful hair, couple of hair products and still had money left in my wallet (never ever happens!)
Also, hot-scissors hair cut is magical - GET IT! It has been over 2 months now and I still have no split ends and get tons of compliments on both my cut and colour!
I've referred my super-picky mom to Irina as well and she was so happy she finally found ONE place to go to where she's satisfied with her cut!
Thank you Caprice! You've got another loyal customer!