Went in on a Saturday for a same day appointment for a friend's cat... urgent problem that was seen to by Dr. Flores ... she answered all our questions with detailed info, a lot of patience, and respect for our concern. She let us know all the possibilities before the major exam, then after she made her diagnosis she explained everything again in great detail. What a great Doc! The front staff were friendly and efficient but Dr Flores is the reason we will return! The fact that they offer payment plans and extended Saturday hours is huge too! Definitely recommend!