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  • I moved to AZ and bought a condo! I am so excited, I wanted to buy the best shade I could get, and bought a really nice one that came to about $700 for my bedroom. (1 room) I was happy with my choice when they came to install the shade had a broken spring so it couldn't go up and down. The second one arrived, the installer put it in and almost ran out the door! The hardware had come undone in the shipping process and the shade had damage up and down the sides. The installer did not contact customer service, I had to do that on my own, and it took customer service a couple of weeks to figure it out. After much frustration and irritation here comes the 3rd shade and this time it has both a broken spring and the damage on the sides of the shade. I couldn't decode if I should cry or laugh it's just too ridiculous! I told one of the managers I give up he refunded my purchase which is good but I am without a shade. I kept the broken one up till I got a second wind and started the process with a new company. Yesterday I came home from shopping and the shade had literally fell off the wall! I sent Zach pictures but I really don't think anyone there gives a damn about your shade. They are real happy to make the sale but do NOT back it up with customer service. 3 defective shades and NO one ever called me. The lack of caring about their product is just amazing. My point is the Shade Store could not deliver a working shade out of 3 times! I am only going with a local company that is owned, and manufactured in AZ.
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