I recently signed a new lease because it was not the right time to move when our lease ended. Before I did so, I recieved a phone call from the manager Jerri. She wanted to make sure that I was happy staying here, before I signed a new lease, because I had so many issues in the past. She also informed me that she does keep up with online reviews for the property (a HUGE plus--it means they actually care what is being said). I talked my issues over with her and she assured me they were working on making the property better. It has been 5 months since I resigned and I have not had one issue. Jerri is a great lady and always willing to help the tennants any way she can. This property understands that there are economical issues right now and they have certain advantages in place for those who have fallen on rough times and may not have all rent at that time. I still think the late fee is a bit high for the first day but that is a company issue and has nothing to do with the office. I also still have an issue with the sidewalks being slippery after the sprinklers go off ( my children, 60 year old mother, and I (who has a very bad back) have all fallen so we have to walk in the gravel in the mornings. Other than that rent is fair (especially for the quality and area), the property is fairly safe for being ungated, and the neighbors are all great!