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  • I ate here once before and the food was ok but the service was VERY slow. I came back a 2nd time and brought the whole family thinking that the service would be better... I was so wrong. When the waitress took our order, we explained to her that my wife had celiac disease and could not have ANY gluten. She told us it was problem. 45 MINUTES later the waitress finally brought our order. When she served my wife's plate, it had 2 large slices of toast on it. We called the waitress and told her again about my wife's severe gluten allergy and that they needed to remake her food since it had toast on it. The waitress apologized and said she would take care of it. 20 minutes later she delivered the new plate... with another 2 large slices of toast on top. This time we called the manager because we had now been waiting for well over an hour (not including the 90 minute wait to be seated) and explained once again about the gluten allergy and how it could possibly send my wife to the hospital and that they needed to be more careful. The manager apologized once again and said that he would take care of it. When the waitress brought the meal for the 3rd time... guess what??? That's right! There was 2 slices of toast on top again!!! We couldn't believe it. By this time my wife was starving and decided to remove the toast herself and proceeded to eat because her blood sugar levels were dropping fast and was getting close to passing out (not to mention she was getting a little hangry). Unfortunately for her, this was a big mistake because by the time we got home, my wife became very sick and literally could not get out of bed for 4 DAYS!!! The migraine headaches were so severe we almost had to take her to the emergency room on several occasions. I will NEVER go back to First Watch again! The wait staff and kitchen staff are extremely careless and lazy and DO NOT CARE if you have any food allergies or not. There are other choices.
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