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| - First the good. We stayed on the 5th floor, in a suite.
Everything was clean, and there are two showers, and two bathrooms. Very nice. Front desk personnel were very nice as well. and the lobby looks great, as others have stated.
The TV has great DirecTV. By that, I mean it's not limited cable like many hotels. It includes the NFL Network, etc., so that's a plus. I have DirecTV at home, which is good, however, none of the channels match. It would be great if that could be standardized.
We called maintenance because the refrigerator was making weird noises and he was at the room within minutes! Great response time (unfortunately, he couldn't do anything about it).
The view at breakfast of the Cuyahoga River, along with the restaurant ambience/decor, are great. Breakfast was included with our room (except for gratuities). A plus.
Now the bad.
1. The internet was SO BAD i could not even run www.speedtest.net to see how slow it was - it would fail. I ended up having to create a personal hotspot with my iPhone and get online that way. For us as business owners, that isn't acceptable.
More importantly, I read other reviews and many people have commented on this, yet the hotel fails to fix it. They do respond to reviews, so I know they are seeing the problem. that this problem still exists in May of 2016, THAT IS A COMPLETE FAILURE ON MANAGEMENT. UNACCEPTABLE.
2. The room is split, with the bedroom upstairs, which means you have to carry all of your luggage up and down stairs. Not good when you're tired from traveling, just poor design layout.
3. Paying for a suite enabled us to get a kitchen, with fridge, etc. like a Residence Inn that i normally stay at. However, unlike the Residence Inn, they include NOTHING - no paper towels, etc. So I had to grab a towel from the bathroom because I didn't have any paper towels (and they have a sign about water conservation and minimizing having to wash towels - ironic).
4. There is a train track right behind the hotel, and the train is very noisy all night long.
5. My wife asked for a feather free room, and the pillows on the couch had feathers coming out of them (see photo).
I'll look elsewhere if there is a next time I'm staying in the area - the internet problem is a deal breaker for business travelers like us, and it's obvious management isn't going to fix it.
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