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| - This location wasn't the worst I've been to, but it certainly wasn't the best. I expect PetSmart employees to be friendly, and happy to see me. They are supposed to inquire about the pet you are shopping for. I passed 5 employees today, and the only one that seemed even remotely happy to see me was the cashier. No one offered to help me, in fact, I don't think I saw one smile the whole time I was there. The employees at this location really need a boost in morale. I expect more from a state that is home to corporate PetSmart.
There were many customer dogs in the store, and nobody was petting them! Tragic! How could you not greet a dog with a wagging tail? In general, this PetSmart just was not a fun place to be.
I worked at the highest performing PetSmart in the country for many years, so I know exactly what to expect from a good PetSmart. This location doesn't even come close to being awesome.
As for prices, eh... They are a little high, but made a good effort at offering many items on clearance.
This is going to hurt a little PetSmart, but this location feels like a Walmart. Step it up, before the other chain in town steals your thunder. Don't be afraid to give a dog a scratch behind the ear, either!
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