I have really experienced better service. I felt, Lisa was rude to other color people. She may have changed or she may not be working at all now.
My stay:
2007 to 2008 ---- 8 months to 10 months.
Pool:
Great pools. Love their place
Safety:
Albeit they do not have a compound, I never experienced any safety concern.
Post charges:
They really charge you high when they know that you are going out of country for good, since you will not have the oppurtunity to verify or negotiate.
Source: Me and my ex roomates - paid around 1250 dollars once after 6 month's stay and 300 dollars after a month's stay .
I agree the apartment may not be cleaned up to standards, but the charges they lay on you are really high.
Good thing is I learnt a lot and never paid a single dollar after that in my life - moved to more than 3 apartments after that!