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| - First off, let me start by saying that my reason for the 1 star review is based on the fact that their valet service (valet service is not optional at this hotel) scratched my car - it's more of a gouge, really.
We reported it to their security department and have been very patient. It's been almost a month and they have not given us an answer (mind you, we have been the ones who have had to call, call, call to get any sort of "update") as to whether they are going to do anything to fix our car. We finally went through our insurance instead.
**Had they not effed up our car, this hotel would have merited a 3.5 to 4 star review**
The hotel itself is quite nice. The rooms are spacious and well appointed. The bathroom had a whirlpool tub - very nice indeed. The housekeeping department does a nice job of keeping the rooms clean. They are, in fact, cleaner than a lot of other high-end resorts on the strip.
Our biggest complaint was the bed. It was not very comfortable at all. My side was a little lopsided and the hubs found it to be lumpy or something...he couldn't quite find the right way to describe it. All in all, they need new mattresses, stat. Good thing we were always too pooped to really care.
The location is pretty good as well. While not on the strip, they are right by the Fashion Show Mall and offer shuttle service to other hotels if you don't feel like walking or driving. Valet parking is included with your stay - but, do so at your own peril...
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