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  • I had a pair of DSO brand sunglasses that had been in my glove box for a long time. I misplaced the screw to one of the earpieces and couldn't find one that fit. I tried a couple different eyeglass repair kits to no avail. I was driving down 32nd street and saw their sign and decided to pop in to see if they could help. They assisted me right away and made me feel like I had purchased the glasses at their store. I had never bought anything from them before, so I was a little apprehensive to ask them to help, given they had other customers there who were purchasing. I'm glad I stopped. After about 15 minutes of them trying different screws, they found one that worked. Apparently, the screw for the DSO glasses are a very unique size. Meanwhile, there was an older lady in there who was not very happy. She was upset, but for no good reason. She had purchased a set of transitions and didn't realize they wouldn't work in her car. The staff at Avante explains that to all their customers, as I heard it a few times while waiting. Apparently the car windows/tint block the UV, which prevents the transitions from activating. Regardless, this old lady was fired up. I watched as they handled her and the issue with grace and poise. I was impressed at the you guy that took the customer out in the sun and showed her how they work. All the while, Avante was 100% right and the customer was 100% wrong, but they handled it with the right touch. The customer did end up apologizing as I think she was totally embarrassed, since we all got to see her unwarranted tirade. I also learned some things about UV light and transition lenses! Their customer service was phenomenal. Go check them out.
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