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| - We used to shop here more and in the past, have purchased a number of expensive watches from them. (To me, any watch $500-$1000 is expensive but that seems to be the price point of the watches we like).
Every time these watches need service/battery - I usually take them back here. New band, etc... The shop is really old-fashioned. It's decorated so dated, the people have been there forever, it's what it is. However, they do carry an extensive collection of upper end watches, and they seem to know what they are talking about.
But the past 4 times I have went there, I have left feeling like "this is the last time" I will be coming here. I have to find a new watch place. I had to go back there after I had initially made this observation, because my uncle had a unique watch and I needed to get the band replaced and back to him the same day. They did it, but the whole service thing was just "weird". I saw a band for my watch while shopping there, and wanted to come back with my watch and see it together. The band they had wasn't the right size, but they offered to order the right size no matter, and hold this one until I got back to look. Days later when I got back with my watch, they had sold the other band. Well that didn't help, because now I didn't know if I should wait for that band to be restocked or purchase a different band. I left with noting. The guy helping me with the bands about drove me up a wall, he was so slow and almost seemed incompetent, but I'm sure he is not and I have been on this mission to treat everyone with kindness, so I just powered thru the session.
I've always felt that everyone there is a bit condescending or kind of the type of people who insult your intelligence without really saying it matter of factly.
A few weeks later my Skagen cheapie watch needed a battery. I took it in there hoping to see the watch band I wanted in stock for my other watch, and get the Skagen battery changed. She changed the battery and then told me that my watch is have a problem and that I needed to send it to Metro for it's lifetime coverage warranty repair. She gave me the papers to include and what to say that was wrong with it.
Then she spent about 20 minutes trying to sell me an more expensive watch to replace it - ahhh no. I don't have the money for a watch right now, or I would have come in shopping for a watch to replace the $85 Skagen not a battery for it.
Well my watch came back from Metro, the $8.50 I had paid for shipping also had an additional $10 due charge for the battery change. The watch never had any other repair. The technician noted the battery was the problem. Now I need to send a check to Metro to cover the difference. My watch is working fine now, so I assume they are correct.
This is frustrating. Stuff like this is annoying.
There are so many places to buy watches - they need to step up their game.
My husband wanted a Citizen watch from there, but it was so expensive. He shopped around online and found it for less than half. I know brick and mortar stores cannot compete with online, but even if they discounted their MSRP watches, I still think they would make money and encourage the customer to purchase it locally.
I'm done shopping here.
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