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  • The hotel was nice, however parking was rough, being downtown, so we chose to Valet for $27. Customer service was amazing! All of the service reps from valet to doorman to check in were extremely amazing and helpful. The room was nice, however not what we expected. The amount of towels, free q-tips, cotton balls, and other regular free items supplied were nice. However, there was not a coffee machine. The view was great, however there was some construction going on (earbuds were provided for daytime sleepers.) For some reason though, we were given a hotel room right next door to a couple with three small kids who were screaming all night and morning. This put the kabosh on our relaxing stay. Our fault for not letting mgmnt know but we kept thinking the kids would stop screaming soon. When we checked out we did not have cash for the valet tip, and their ATM was not up yet (should be up and running later that day), so we took the complimentary bikes to an ATM (awesome!). So mixed experience, however the staff was amazing and is the reason why we would consider this hotel a 2nd time.
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