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  • In early April I called this company to take a look and see what the best way to get more air to our spare bedroom. Steve came out the next week and suggested starting by replacing a couple of registers. He measured the registers and called me on April 20th with a quote of $50 for the 2 registers. I responded promptly and asked him to order. He said it would be a couple of days to order, then we could get them installed. I hadn't heard back for a couple of weeks so I called and left a message. On May 24th, Steve left me a message, he said his parts supply had them but hadn't called him. He said should be able to come on Wednesday or Thursday of the same week. No one shows up on either of those days. This happened at least a couple more times, where Steve said he was going to come and did not show up. Finally on June 17th, Steve shows up to the house, but without the registers. He claims the warehouse lost them. He makes a call when he is here and says that he should be able to pick them up today or early next week. After not hearing anything, I called him on July 5th asking what was going on. Steve said he would be here on Wednesday the 6th or possibly the day after. Late afternoon on the 7th, he calls me and schedules something for 8am on July 8th. (Friday morning) Steve shows up (today) Friday morning and installs the registers. Takes him less than 5 mins. (also, I work from home so scheduling is not an issue) Almost 3 months later, I have new registers. He says he will just charge me for parts, and hands me an invoice for $72. I balk at this, saying he quoted me $50 way back in April. He gets a little huffy, and says lets just do $50, "even though it won't pay for anything". He mutters all the way back to his truck and drives off. The only reason I called these guys in the first place is because they installed the new unit on the house we bought before we moved in. Their response was incredibly slow and his actions extremely unprofessional for a very simple job. (Steve no showed after saying he would come 3 or 4 times) I will not be using them again.
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