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  • People are more inclined to write a review when they're upset with the hopes of trying to prevent others from having an experience similar to theirs (understandable). However, Bassett furniture is not made in China (as another reviewer mentioned). It's actually one of the few furniture companies that actually still makes their furniture in the U.S. Secondly, when you order your furniture (custom or not) they always make you aware of when you can EXPECT a delivery and sometimes THINGS HAPPEN. As a consumer, yes sometimes we have to be more proactive. Would it be nice if every establishment gave courtesy calls when things go wrong? Of course. But at no point in time do they set that expectation. They simply advise you that you will hear from them when your furniture is ready to be delivered. Sometimes that takes longer than the estimate since their furniture isn't made in China in 4 hours. It takes time for quality. Yes, the furniture here is pricey, but it lasts for years. My family and I had the same living room set, very well used by a family of 5, for 7 years! The only reason we got rid of it was because it was time for a change, but it was still in great shape. If you're willing to make an investment in your furniture, go here. Your furniture will stand the test of time. Tim is an awesome designer here and we've never had a bad experience with him. We've furnished a living room, family room and bedroom from this location for our home in Charlotte in addition to a living room and bedroom in Ohio that we had the furniture ordered from THIS location and shipped there (that's how much we love it). Again, it is an INVESTMENT. If you're looking for cheap furniture and annoying sales associates...go somewhere like Value City.
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