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  • What I keep reading in these reviews is complaints about scheduling and customer service (and frankly, most of these patients sound rude). There's only one review that questions an injectable procedure (and it sounds like it was quickly resolved). Such few negative reviews on injectables is actually extremely rare for med spas!! They do great work at 2 Drops! And they really go above and beyond to give excellent service; just look at all of Marilyn's replies to these reviews, or call Kim (mgr) and have a conversation. So here's my story. I've been coming to 2 Drops for Botox since the beginning--2012ish. The staff has always been fantastic--kind, patient with my budgeting obstacles, and always gracious and grateful for my loyalty. I had mixed experiences the first year from different doctors, but then Sassy (RN) came on board and she's always done a perfect job. I always get botox, but in May 2015 i got voluma. It looked awesome immediately after treatment. When I called in crying a couple days later because I had some hideously droopy looking puffy eyelids, they brought me in right away, and the girls & Sassy had tons of compassion. Sassy called a colleague and brainstormed solutions, and ruled out any crazy reactions. We all decided that it must just be swelling/ bruising traveling upwards, and that I needed to completely eliminate salt, stay upright, keep using ice packs, and drink tons of fluids. I did just that, & the next day I was markedly better. I keep going back because they are seriously great people. Sure, sometimes I have to wait what feels like too long (to get an appointment, or waiting to see Sassy), but they are always apologetic. I completely understand the fluidity and subjectivity people enforce on time. Now i know to book 3-4 months ahead, & that when I'm there, some patients need extra time w Sassy (because sometimes I do, too). So i schedule my life accordingly. No biggie! Be beautiful on the inside, too, ladies & gents! Practice kindness and compassion!! Others will reciprocate!
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