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  • Yes, their food is good, but their customer service (more specifically, that of the owner, Jason) is THE WORST EVER! If only Yelp allowed you to rate with zero stars... I came in today to pick up a corporate lunch order using a $25 Restauraunts.com coupon. The order was called in ahead of time, and the restaurant was told that we were using this coupon. When I arrived, the store manager said that he "heard I was coming," that he had called his owner and was told they no longer accept Restaurant.com coupons. Why didn't they call and let us know before we drove over in 105 degree heat? I'm not sure. When the coupon was denied, I pointed out that the document had a DOES NOT EXPIRE exemption. I also pointed out that the lunch was for a department within a 450-person company... located right down the street, uses them for special events and whose employees are frequent lunch customers (case in point: there were three company employees in a booth at this same time). The manager relayed this detail to Jason, and he STILL would not honor the coupon. Told me that it was my responsibility to call Restaurants.com to validate the code -- even though the coupon said it was THEIR responsibility. So I called. Sat on hold for 10 minutes with no answer, in a HOT restaurant (did I mention it must have been 85 degrees in there?) In the meantime, I had to push back a meeting because of the delay that this restaurant caused. Finally, after multiple calls to the owner and our verifying the code, the store manager made an "executive" decision and accepted the discount. BOTTOM LINE: If you're looking for a restaurant owner that appreciates your business and respects the value of your time, you won't find it here. If you're looking for a case study in how NOT to run a business, this one's a winner.
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