I was at a loss in getting some shelves cut for an old custom made unit. Was told by several different stores, lumber yards, hardware stores, etc. that they couldn't make that kind of cut and I would need to find a handy man. Not being a carpenter I couldn't see how it wasn't possible. I just needed the corner cut off a square. Home Depot at Thomas and 36th was going to be my last try. I was very lucky to have Riccardo help me. He also told me that they wouldn't be able to make that cut but he figured a way to get it done. We went back to "Tool Rental" and he got the tools and saw horses and a little extra help holding things down and I got my boards cut to fit in my shelving units.
This young man didn't have to go the extra mile to help an old lady, the store was very busy and there were lots of "guys" with situations he could have related to better. But he took the time to get my problem resolved. He was very respectful and patient and could have been condescending (which I always expect going into a male oriented business) but was thoughtful and pleasant. We had a very good conversation about a number of topics. Being a retired librarian I was pleasantly surprised to find him well read. Considering the current atmosphere politically, I have been feeling rather negative about my country, but after speaking and being helped by Riccardo I think there may be hope for the future with people like him in it.