Clearly this location does not emphasize customer service. There were only two people working during peak hour. One couldn't get the smoothies straight. The other greeted what seemed to be an out of uniform employee who asked him to get something from the back. In the middle of a packed store with 8 people each waiting for multiple smoothies, the guy stopped making smoothies, went to the back, came back with some papers and proceeded to chat it up with his friend. Slow as snails. No sense of urgency what so ever. Customers come first. The guy's friend should have waited for things to die down before he received what he needed. This place needs to get it together! You clearly have the traffic so get some more competent employees. Smoothie making is not that difficult!
On a side note, it felt like there was no A/c running which is dangerous for customers and employees.