I was one of THE original ZipCar users when it first came out in early 2000. I was actually filmed driving the car all day by the Discovery channel. I am saddened, however, that this company has gone downhill from its mission and purpose. The customer service was horrible. They were unable to help me set up an account due to their technical issues and had no recourse!! There is a glitch in their system with my account; but the reps I spoke with can only repeat talking points because there is noone to help you. So, I will not be using ZipCar because I am unable to sign up...appalling at best. I feel sorry for the two reps I spoke with, nice girls, heavy accent; but they should probably work for a company that trains them better. It's not their fault.